Privacy Policy

Introduction

Welcome to my privacy policy. My name is Calyventora, and I am a licensed real estate agent operating in Bilaspur, Chhattisgarh. This privacy policy explains how I collect, use, protect, and handle your personal information when you use my real estate services or visit my website.

Your privacy is extremely important to me. I am committed to protecting your personal information and being transparent about what data I collect and how I use it. By using my services, you agree to the practices described in this policy.

Information I Collect

In the course of providing real estate services, I may collect various types of information from you:

Personal Information You Provide

• Contact Information: Your name, email address, phone number, and mailing address
• Property Preferences: Details about properties you're interested in, budget range, preferred locations, and specific requirements
• Financial Information: Information about your financial capacity when relevant to property transactions (handled with strict confidentiality)
• Identification Documents: Government-issued IDs and other documents required for property transactions
• Communication Records: Emails, messages, call records, and notes from our conversations
• Property Information: Details about properties you own or wish to sell/rent

Information Collected Automatically

When you visit my website, certain information is automatically collected:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and referring websites
• Location Data: General geographic location based on IP address
• Cookies: Small data files stored on your device to improve website functionality

How I Use Your Information

I use the collected information for the following purposes:

Providing Real Estate Services

• Matching you with suitable properties based on your preferences
• Scheduling and coordinating property viewings
• Facilitating property transactions (buying, selling, renting)
• Providing market analysis and property valuations
• Negotiating terms on your behalf
• Assisting with legal documentation and closing processes

Communication

• Responding to your inquiries and requests
• Sending property listings that match your criteria
• Providing updates on market trends and opportunities
• Scheduling appointments and sending reminders
• Sending newsletters and market updates (with your consent)

Business Operations

• Maintaining accurate records for legal and regulatory compliance
• Improving my services based on feedback and usage patterns
• Protecting against fraud and unauthorized activities
• Analyzing website performance and user experience

How I Share Your Information

I take your privacy seriously and only share your information when necessary:

Property Transactions

When facilitating a property transaction, I may share your information with:

• Property Owners/Buyers: Relevant contact and qualification information to facilitate transactions
• Other Real Estate Professionals: When cooperating on property listings or transactions
• Legal Professionals: Lawyers, notaries, and legal advisors involved in the transaction
• Financial Institutions: Banks and lenders when you're obtaining financing
• Property Inspectors: For property evaluation and inspection services

Service Providers

I may work with trusted third-party service providers who assist with:

• Website hosting and maintenance
• Email communication services
• Data storage and backup
• Marketing and advertising platforms
• Analytics and performance monitoring

Legal Requirements

I may disclose your information when required to:

• Comply with legal obligations, court orders, or government requests
• Enforce my terms of service or protect my legal rights
• Prevent fraud, illegal activities, or security threats
• Protect the safety of clients or the public

Data Security

I implement appropriate security measures to protect your personal information:

• Secure Storage: Personal data is stored in secure, password-protected systems
• Encryption: Sensitive information is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Backups: Data is regularly backed up to prevent loss
• Secure Communication: Use of secure channels for sensitive discussions
• Document Security: Physical documents are stored in locked, secure locations

While I take every reasonable precaution to protect your information, no method of electronic storage or transmission is 100% secure. I cannot guarantee absolute security but will always strive to protect your data to the best of my ability.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

• Right to Access: Request a copy of the personal information I hold about you
• Right to Correction: Request correction of any inaccurate or incomplete information
• Right to Updates: Update your preferences and contact information at any time

Data Control

• Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Right to Object: Object to certain uses of your information, including marketing communications
• Right to Restriction: Request that I limit how I use your information
• Right to Portability: Request your data in a portable format for transfer to another service

Marketing Communications

• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link
• Preference Management: Update your communication preferences at any time
• Do Not Call: Request to be removed from calling lists

Cookies and Tracking Technologies

My website uses cookies and similar technologies to enhance your experience:

Types of Cookies Used

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help me understand how visitors use my website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing to show relevant property listings

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies (may limit website functionality)

Data Retention

I retain your personal information for as long as necessary to provide services and comply with legal obligations:

• Active Clients: Information retained throughout our working relationship
• Transaction Records: Maintained for 7 years as required by law
• Marketing Data: Retained until you opt out or request deletion
• Inactive Accounts: Reviewed periodically and deleted if no longer needed

Children's Privacy

My real estate services are not intended for individuals under 18 years of age. I do not knowingly collect personal information from children. If I discover that I have inadvertently collected information from a child, I will promptly delete it.

Third-Party Websites

My website may contain links to third-party websites (property listing platforms, social media, financial institutions, etc.). I am not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

International Data Transfers

As I primarily operate in Bilaspur, Chhattisgarh, India, your information is processed and stored within India. If information needs to be transferred internationally for any reason (such as using international service providers), I will ensure appropriate safeguards are in place.

Changes to This Privacy Policy

I may update this privacy policy periodically to reflect changes in my practices or legal requirements. I will notify you of significant changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on my website
• Sending an email notification for material changes (if I have your email address)

I encourage you to review this privacy policy periodically to stay informed about how I protect your information.

Legal Compliance

My privacy practices comply with:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Real Estate (Regulation and Development) Act, 2016 (RERA)
• Other applicable Indian laws and regulations

Consent

By using my real estate services or website, you acknowledge that you have read, understood, and agree to this privacy policy. If you do not agree with any part of this policy, please do not use my services or website.

Thank you for trusting me with your real estate needs. Your privacy and satisfaction are my top priorities.